TERMS & CONDITIONS FOR COACHING WITH DAISY BLOOM

Daisy Bloom Weight & Wellness

Effective Date: 21st November 2025

Welcome to Daisy Bloom Weight & Wellness. We’re so pleased to have you here.

To ensure clarity, fairness, and a positive experience for everyone, please read the following Terms & Conditions carefully. By booking coaching, attending SEEC sessions, or subscribing to our membership, you confirm that you have read, understood, and agree to this agreement, including our Privacy & Data Protection Notice below.

By joining Daisy Bloom Weight & Wellness, you gain access to a range of services which may include:

• 1:1 coaching
• SEEC group coaching sessions (virtual and/or in-person)
• Monthly subscription access
• Private community support
• Resources, tools, and guidance

Our mission is to offer neuro-inclusive, compassionate, and practical support for weight health, wellbeing, ADHD-related challenges, and confidence-building.

2.1 Coaching is a supportive partnership designed to encourage personal development, emotional wellbeing, weight health and confidence, using neurodivergent-friendly strategies.

2.2 Coaching is not therapy, counselling, clinical treatment, or medical advice. For medical, psychological, or nutritional concerns, we recommend seeking support from a qualified professional.

2.3 Results vary depending on participation, personal circumstances, and engagement. No specific outcomes can be guaranteed.

3.1 Everything shared within 1:1 or group sessions is treated as confidential.

3.2 Confidentiality may only be broken where legally required, including if there are safeguarding concerns or risk of harm to yourself or others.

3.3 Group sessions rely on mutual trust. All participants are expected to respect confidentiality and privacy.

4.1 Sessions may be held online, in person, or via Zoom depending on the service booked.

4.2 You are responsible for attending sessions on time.

4.3 1:1 Coaching:

• A minimum of 24 hours’ notice is required to reschedule.
• Missed sessions without notice will not be refunded or rearranged.

4.4 SEEC Sessions:

• In-person PAYG sessions require no prior booking.
• Subscription members may attend any available session.
• No refunds are provided for missed sessions.

4.5 Additional support outside sessions may be requested by email. Responses will be provided as soon as reasonably possible but this is not an emergency service.

5.1 Payment must be made in advance to secure sessions, subscriptions, or services.

5.2 Fees for 1:1 coaching generally range from £45–£60 per hour depending on the service and practitioner.

5.3 PAYG in-person SEEC sessions cost £5 per week (cash only).

5.4 Fees are non-refundable except in exceptional circumstances and at our discretion.

6.1 Subscriptions include access to:

• Unlimited virtual SEEC sessions
• All in-person SEEC sessions
• Private Facebook community
• Weekly recap email
• Relevant resources and support materials

6.2 Billing is monthly from the date of the first payment and processed automatically.

6.3 Failed payments may result in temporary suspension until resolved.

6.4 Price changes will be communicated with at least 30 days’ notice.

6.5 Subscriptions can be cancelled at any time via your payment provider or by contacting us. Access continues until the end of the billing cycle.

6.6 No refunds are issued for partially used subscription periods.

6.7 Free trials (where offered) convert automatically to paid subscriptions unless cancelled prior to expiry.

7.1 1:1 Sessions:

• Cancellations made with at least 24 hours’ notice may be rescheduled.
• Cancellations with less than 24 hours’ notice will be charged in full.

7.2 Group Sessions:

• No refunds or reschedules apply for missed group sessions.

By joining our community spaces, you agree to:

• Participate respectfully
• Avoid discrimination, harassment, or harmful behaviour
• Honour confidentiality
• Use the space for support, encouragement and connection

We reserve the right to remove members who breach these guidelines to maintain a safe and supportive environment.

9.1 All content and coaching is for educational and supportive purposes only.

9.2 We do not provide medical, psychological, nutritional, or therapeutic treatment.

9.3 Always consult appropriate professionals before making significant health or lifestyle changes.

9.4 Participation is voluntary and at your own discretion. Daisy Bloom Weight & Wellness is not liable for outcomes related to participation.

10.1 All Daisy Bloom Weight & Wellness materials (including EAT30plus, resources, videos, guides and session content) are for personal use only.

10.2 Materials must not be reproduced, shared or distributed without written permission.

11.1 Either party may end a 1:1 coaching arrangement with written notice.

11.2 If the coach ends the relationship, unused prepaid sessions will be refunded.

11.3 If you choose to end coaching, refunds remain at our discretion.

12.1 We do not guarantee specific outcomes.

12.2 You accept responsibility for decisions and actions taken as a result of coaching.

12.3 Daisy Bloom Weight & Wellness is not liable for any emotional, physical, financial, or personal impacts linked to participation.

By subscribing or booking, you agree to receive relevant communications such as session information, updates and weekly recap emails. You may unsubscribe from marketing emails at any time.

Daisy Bloom Weight & Wellness is committed to protecting your privacy and personal data in line with data protection legislation.

We may collect and store personal information including your name, email address, phone number, and booking details when you interact with our services or website.

We may also collect basic website usage data to help improve our services and user experience.

Your information is used to:

• Deliver coaching services and manage bookings
• Communicate important information and relevant updates
• Improve our services and client experience

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with trusted service providers such as booking systems, email platforms or payment processors purely for operational purposes and in line with confidentiality requirements.

We take reasonable steps to protect your data from unauthorised access or misuse. You have the right to request access, correction or deletion of your personal data at any time.

By ticking the Terms & Conditions box during payment, you confirm that you consent to the storage and processing of your personal data as outlined above.

We may update these Terms & Conditions from time to time. Any changes will be communicated via email and/or our website. Continued use of our services indicates acceptance of the updated terms.

If you have any questions about these Terms & Conditions or data handling, please contact us:

support@daisy-bloom.co.uk
www.daisy-bloom.co.uk

By completing your payment, you confirm that you have read and agree to these Terms & Conditions, including the Privacy & Data Protection section, and consent to your data being processed as described.